When something goes wrong with the heating or cooling in a Conway home, the first question is always the same: how soon can someone get out. We schedule repair calls and diagnostic visits every day from 7:00 AM to 9:00 PM, and when a system has stopped working entirely, we treat it as the priority it is. Planned work, like a full system replacement or a new installation, gets scoped on the call so you know exactly what the visit covers and what it costs before anything is booked.
Conway's housing stock runs the full range, from older homes where the original equipment has been patched and extended well past its design life, to newer builds where the system is sound but nobody has had it properly maintained. We work with both. Homeowners, property managers, and commercial tenants all call for different reasons, but the process is the same: the situation gets scoped on the phone, the rate is confirmed before the visit is scheduled, and the work gets done to code.
An older thermostat does one thing: it reads the temperature at the wall and tells the system to run or stop. A modern programmable or smart control does considerably more. It tracks patterns, adjusts setpoints by time of day, and communicates with the air handler in ways that reduce how hard the system has to work during the hottest part of the afternoon. In a region where the AC runs for most of the year, that difference compounds quickly.
The call that leads to a thermostat replacement is not always obvious. Sometimes a system that seems to be short-cycling or failing to hold temperature is actually responding to a control that has drifted out of calibration. Sometimes a homeowner has replaced the equipment and left the old thermostat in place, and the two are not communicating correctly. A thermostat replacement is one of the lower-cost interventions available, and when it resolves the symptom, it saves the cost of a more involved diagnostic.
Smart thermostat installation also matters for homes with zoning or ductless systems, where each zone or head unit needs its own control strategy. We confirm compatibility on the call before recommending any equipment, and the installation includes programming and a full system test before the visit ends.
Not every HVAC call starts the same way. Some start with a system that has stopped entirely. Some start with a system that is running but not doing what it should. Others start with a homeowner who has decided to get ahead of a problem rather than wait for one. The jobs below cover the situations that come up most often in Conway.
High indoor humidity is not just a comfort issue. It makes a properly cooled home feel warmer than the thermostat says it should, it puts extra load on the AC, and over time it creates the conditions for mold growth in walls and ductwork. A portable dehumidifier handles one room. A whole-home unit integrates directly with the air handler, uses humidity sensing to maintain a set level throughout the house, and runs automatically without any manual management. The installation covers sizing the unit to the home, integrating it with the existing air handler and blower, and a post-install test of the full system. For homes in this region where the AC runs constantly but comfort still feels off, this is often the piece that was missing.
A home that has never had central air, or one where the existing system has reached the end of its useful life, needs a full load calculation before any equipment is selected. The square footage matters, but so does the ceiling height, the insulation, the window area, and the duct layout. Undersizing means the system runs constantly without catching up. Oversizing means it short-cycles, which is hard on the compressor and leaves the air feeling clammy because the system does not run long enough to pull moisture out. We size the equipment to the home and install it to the code that applies here in Florida.
A system that does not turn on at all is one of the more straightforward diagnostic calls, because the fault is usually electrical or mechanical rather than a slow degradation. A failed capacitor, a tripped disconnect, a seized compressor, or a thermostat that has lost communication with the air handler are the common culprits. The diagnostic starts at the thermostat and works through the system before any parts are recommended. The visit ends with the system tested, not just the part swapped.
A system that is running but not cooling is often more frustrating than one that will not start, because the problem is less obvious. A low refrigerant charge, a dirty or frozen evaporator coil, a condenser that is blocked or running in high heat, or a blower motor that is not moving enough air through the system can all produce the same symptom: the unit is on, the air is moving, but the temperature is not dropping. We check refrigerant level, coil condition, airflow, and the condenser unit before drawing any conclusions. Indoor air quality and filtration problems can contribute here too, especially when a clogged filter has been in place long enough to restrict airflow through the air handler.
No matter what's going wrong with your heating or cooling, the price is not settled until we know what we are actually dealing with. The rate for the diagnostic visit is confirmed on the phone before anything is scheduled. What changes the quote from there is what the inspection finds: the fault, what has to be accessed to reach it, and whether a repair or a replacement is the more practical answer.
For a straightforward repair, the cost depends on the component and the labor involved. For a full system replacement, the quote reflects the load calculation, the equipment selected, and the scope of the installation. For ductwork or dehumidification work, the inspection determines what the system actually needs rather than what it looks like it needs from the outside.
Ask what the quote covers and you get a straight answer. No vague estimates, no figures that shift after the fact. The price is explained before anything is authorized.
Some businesses cannot simply go dark for a day while a system is replaced. A retail space, a medical office, or a property with tenants who need to stay comfortable all present the same challenge: the work has to happen, but it cannot shut everything down at once. We plan for that on the call. For larger commercial installations or replacements, the scope can often be broken into phases that keep at least part of the building conditioned while the rest is being worked on.
We take calls and schedule visits every day from 7:00 AM to 9:00 PM, which gives flexibility for early morning appointments before a business opens or evening visits after it closes. Property managers handling multiple units in Conway can coordinate access details on the booking call so the visit fits around tenants rather than disrupting them. If a specific window is the only one that works, that is the right conversation to have when the appointment is set. Plenty of Conway jobs start with a look at our HVAC service list.
When a system goes down completely, whether it is a no-cool call in the middle of summer or a heat pump that has stopped responding, we treat it as an emergency. We are available every day from 7:00 AM to 9:00 PM for urgent calls. The situation gets scoped on the phone so the visit is prepared before anyone arrives, and the rate is confirmed before anything is scheduled. You should have clear communication from the first call to the final test, and that applies to emergency calls the same as planned ones.
For tenants or households that need to stay in the space while the work is done, we confirm access and timing on the call and work around the occupants rather than around our own convenience. Mini-split and ductless systems are also worth discussing for situations where a single zone needs to stay conditioned independently of the main system.
Yes. We serve Conway and the communities around it throughout Orange County, including Orlando, Belle Isle, Edgewood, Holden Lakes, and Pine Castle.
If you are not sure whether your address falls within the service area, call (689) 356-6532 and we can confirm it on the phone.
Older equipment assessed on its own merits is how we approach every job in this area, whether it is a home that has been running the same system for fifteen years or a newer property where something has gone wrong ahead of schedule. Seasonal maintenance scheduled around your calendar is available for both residential and commercial clients across the area. Getting ahead of a problem in the spring costs a fraction of what an emergency repair costs in July.
Intermittent faults that appear only after the system has been running are often heat-related, meaning a component that functions when cool begins to fail as it warms up. The technician will run the system long enough to reproduce the condition if possible, and check components that are known to behave that way. Describing exactly what happens and when it starts helps narrow the diagnosis before the visit.
Permit requirements vary depending on the scope of the work and whether the equipment is on private property or affects a shared system. We confirm what applies at your address before the work is scheduled rather than assuming. For any job that requires a permit, we talk through what is needed on the call.
Sizing is based on a load calculation that accounts for the square footage of the space, the ceiling height, the insulation level, the number and orientation of windows, and the local climate. A system that is too large short-cycles and does not manage humidity well. A system that is too small runs constantly and never reaches the set temperature. The load calculation is what determines the right equipment, not the size of the old unit.
Older homes in this area often have duct systems that were sized for the original equipment, which may not match what has since been installed. An air handler replacement or a system upgrade can expose airflow imbalances that were always there but never diagnosed. A full system inspection covers the ductwork and the equipment together, so nothing gets missed when the new equipment goes in.
We scope each unit separately on the call, confirm access details, and schedule visits in a way that works around tenants.
If multiple units need attention at the same time, call (689) 356-6532 and we will work out a plan that covers everything without leaving any unit waiting longer than it needs to.
A planned maintenance visit or a replacement scheduled on your timeline is a different experience from a call placed when the system has already stopped. We are available every day from 7:00 AM to 9:00 PM.
Call (689) 356-6532 to get a quote, confirm what the visit covers, and get it on the calendar.
Reach out to Kissimmee HVAC Company and we will take care of it.
We also take heating and cooling work in: Orlando, Belle Isle, Edgewood, Holden Lakes, Pine Castle, Azalea Park, Rio Pinar.
Every heating and cooling job we handle in Conway starts the same way: a call where we scope the work, confirm the rate, and explain what the visit covers before anything is scheduled. The table below lays out the services we offer, what each one includes, and who it fits best. Use it to find the right starting point, then call us and we will walk through the specifics for your home or property.
| Service | Scope of Work | When You Need It | Things to Know |
|---|---|---|---|
| Heating Repair & Service | Heat pump and air handler inspection, Reversing valve and thermostat check, Refrigerant level assessment, Blower motor evaluation | Homes that rely on a heat pump for winter warmth and are not getting adequate heat output | Conway winters are mild but a heat pump that fails overnight leaves the house cold by morning. We handle heating calls every day from 7:00 AM to 9:00 PM. |
| Thermostat & Smart-Control Installation | Wiring and compatibility check, Smart thermostat installation, System programming and integration, Full test cycle after install | Homeowners upgrading from a manual or non-communicating thermostat, or those with a thermostat that is not holding set temperatures | A thermostat that is reading incorrectly or failing to communicate with the air handler can make the whole system seem broken. Wiring compatibility is confirmed before any equipment is recommended. |
| Full HVAC System Installation & ReplacementMost Popular | Load calculation and equipment sizing, Removal of existing unit, Installation and refrigerant charge, Full system commissioning and test | Homeowners or property managers whose system has failed repeatedly or where repair cost approaches replacement cost | A system's age and repair history both belong in the replacement decision. We assess older equipment on its own merits before recommending a full replacement. |
Call us at (689) 356-6532 and we will walk through your situation, confirm what the visit covers, and give you a rate before anything is scheduled.
(689) 356-6532